Staff training
The personnel training needs will vary significantly depending on their status (permanent or temporary) and the kind of work they perform (technical, operational, administrative, etc.). For personnel who perform specific and short-term tasks, such as voting officers, training can be relatively short and carried out either directly or through manuals or instructions, for example. Staff performing more complex tasks will require more structured and prolonged training.
It is generally argued that more is learned and retained by doing (operative training), the next most effective method being the visual (seeing someone else doing it), followed by the auditory (listening to someone talk about how to do it) and writing (reading about how to do it). Of course, the effectiveness of any specific training technique will differ from person to person, so different techniques are usually used to ensure that the needs of each of them are met.
Provisional staff
Interim or temporary training needs, such as voting officers, are very different from those of permanent staff. Temporary personnel who manage technology generally execute a limited range of specific tasks. Therefore, the training can be designed to meet these limited tasks, which may mean carrying out the training in a short format that is easy to digest. In fact it is a fortune, since the temporary staff is usually employed in large volumes and it would not be practical or economical to carry out a long training.
The complexity of the training required for temporary personnel will depend to a large extent on the complexity of the technology. This is a good reason for technology to be simple and easy to use and monitor. The simpler the technology, the easier it will be to handle it with minimal training. In fact, for technology whose fundamental use is its use in sites operated and supervised by temporary staff, it is likely that simplicity in its design and operation are the fundamental considerations for its selection.
In many cases, technology training for temporary staff will be designed for a module in their general training. The technological module can be made through the use of a written or illustrated manual, a video or a direct exhibition. If appropriate, static or interactive materials can also be handled using computer or internet programs.
For more information on general training methods, see Training.
When the temporary staff is hired basically to manage technology, such as a scanner, the training has to be designed according to that specific technology. In these cases, direct training with real exercises is preferable. An experienced operator, with teaching skills, can be the most appropriate trainer. After the initial training, a continuous nature may be necessary that allows the operator to quickly become familiar with the tasks. It is convenient that this kind of training be closely supervised by a more experienced trainer.
Permanent "non-technical" personnel
Permanent or long-term personnel of a "non-technical" nature will often use technology in their daily work, but will do so as a tool to complete other activities and not as an activity in itself. The staff that uses word processors, spreadsheets or other office programs, formal training can contribute significantly to increase their productivity and expand the catalog of activities that can be performed by "non-technical" personnel.
In many countries, companies offer training in the applications of most popular computer programs, this is usually done in computer labs where each of the assistants is assigned a computer in which to follow structured programs. These courses usually dedicate half a day, one or several days to a particular topic, depending on its complexity. They are usually offered at the initial, intermediate and advanced levels to adjust to the skills and knowledge of the attendees.
The companies that offer computer courses usually offer a manual and, occasionally, samples of files on discs so that the students keep them after the course and that the acquired knowledge can be reinforced or consulted later.Another way to have training on how to use programs to automate the office, especially when direct courses are not available or not practical, is through self-learning techniques using written materials, videos, computer program packages or training packages. Internet.
When a large part of the staff is required to be trained in a specific technology, it may be preferable in terms of cost-effectiveness to employ one or more trainers who offer on-site training using real life systems and examples. more useful and relevant.
Modern computer programs for automating offices often include "help" functions and intuitive interfaces that allow users to operate different systems with little formal training. In a certain sense, the training for the use of these systems is integrated into them. Many staff, especially those who perform relatively direct tasks, are able to use these systems with little or no formal training.
One way in which modern computer programs contribute to this process is through the use of common rules and conventions between different programs so that once a process is learned (for example, the cut and paste function), it can be Use in different applications without the need for additional training. This feature should be considered when buying computer programs, that is, programs that use common rules for different applications are generally preferable to those that do not use consistent common rules.
However, while many users can operate their own office programs according to an acceptable level of productivity with little or no formal training, there are many features of the most modern program applications that are not executable with the same training. For example, pen markers can save a lot of effort if they are used effectively. To get the most out of these programs, it is convenient to learn how to link documents to a source of information and how to use several fields to label a document. Formal training can explain the complexities of these and other similar processes, generating greater productivity with less effort.
Another important aspect of technological training is that it must be a continuous process. Especially since computer programs are regularly updated with new capabilities, it is important to ensure that staff remember and periodically update their skills through training courses. One way to achieve this is to include technological training in the staff development and training plan, with the commitment of the staff and the administration that the technological training will be regularly reviewed.
Technical staff
Technical personnel, including permanent staff and external contractors, require more intensive training that allows them to perform their tasks effectively. This can occur through university courses or specialized training for technicians.
Some companies offer accredited training courses and under recognized standards. These courses can be used as a guide on the level of technical skill obtained by the staff and can be used by employers as a means to determine the suitability of applicants for technological jobs.
As in the case of "non-technical" personnel, the technician must also keep up to date his skills by receiving periodic training that allows him to refresh and update his knowledge.
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